Frequently Asked Questions
GENERAL
DO YOU TEST ON ANIMALS?
AFS Is Committed To Being Cruelty-Free. This Means That We Never Test Our Products On Animals, And Only Work With Suppliers That Uphold The Same Standards.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
You Can Learn All About Our Products On Their Individual Product Pages. If You Have Any Additional Questions, Please Feel Free To Contact Us (online@afs.ae).
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We Accept A Wide Variety Of Payment Forms Such As Visa, Mastercard, American Express As Well As Cash On Delivery.
SHIPPING & DELIVERY
DO YOU OFFER DELIVERY IN UAE?
We give Free Delivery for all orders in U.A.E if you place an order above AED 50.
For orders below AED 50, we charge a flat rate of AED 10.
WHEN WILL MY ORDER ARRIVE IN UAE?
After your order is placed, our team hand picks and packs it for you. We aim to deliver your package within 1-3 working days from the date that your order was placed.
GCC SHIPPING (BAHRAIN, KUWAIT, OMAN, QATAR & SAUDI ARABIA)
Basic Delivery Charge – AED 50 for orders under 1 kg
Additional Charge – AED 15 will be charged additionally for every 1 kg increase above the basic charge.
All orders are dispatched Monday to Saturday. All orders placed over the weekend or over a public holiday will be dispatched on the next business working day.
All shipping rates do not include any local duties or taxes that may apply at the destination.
All delivery fees will be calculated at checkout. We use the best delivery services across the GCC for timely + professional shipping. Delivery is between 5-7 working days.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
Every order placed on our website is shipped out to customers by our professional and trained staff. We aim to deliver every order before the fulfillment date for a satisfying customer experience.
WHAT DO I DO IF MY PACKAGE IS LOST OR DELAYED?
We’ll do everything we can to track down your package! Check with your neighbors before you email us, and we’ll follow up with the shipping carrier to see what went amiss.
Please confirm your shipping address is correct and contact us (online@afs.ae)with your order number so we can help!
CAN I CHANGE MY ADDRESS AFTER I PLACE AN ORDER?
Please contact us(online@afs.ae) with your order number and updated shipping address to request an address change to your order, and we will do our best to accommodate if the order has not been sent for delivery.
HOW DO I CANCEL MY ORDER?
If you need to change or cancel your order, Please contact us(online@afs.ae)
WHAT IS YOUR RETURN POLICY?
To See Our Return Policy, Please Visit Our Refunds & Returns afsstore.com/refund_returns/ Page For More Details.
MEMBERSHIP
HOW DO I CREATE AN ACCOUNT?
You Can Create An Account By Clicking Login On The Top Right-Hand Corner Of Our Website. Enter Your Information On The Right-Hand Side Under Sign Up.
I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
Click On “Forgot Your Password?” On The Account Page. A Reset Link Will Be Sent To The Email Address Used For Your Account.
CONTACT
WHERE ARE WE LOCATED?
We Are Located In Dubai, U.A.E Since 1960, And We Are A Family-Owned Business With Humble Beginnings. AFS Now Holds The Expertise And Outreach Required To Deliver Quality Products To Over 50 Countries.
HOW CAN I REACH THE AFS TEAM?
We Do Our Best To Make Sure The Answer To Your Question Is Located In Our FAQ. However, We Would Love To Hear From You! You Can Email Us At Online@Afs.Ae
