FAQ - AFS General Trading LLC

Frequently Asked Questions

GENERAL

DO YOU TEST ON ANIMALS?

AFS Is Committed To Being Cruelty-Free. This Means That We Never Test Our Products On Animals, And Only Work With Suppliers That Uphold The Same Standards.

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

You Can Learn All About Our Products On Their Individual Product Pages. If You Have Any Additional Questions, Please Feel Free To Contact Us (online@afs.ae).

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We Accept A Wide Variety Of Payment Forms Such As Visa, Mastercard, American Express As Well As Cash On Delivery.

SHIPPING & DELIVERY

DO YOU OFFER FREE SHIPPING OR FLAT RATE?

YES!

All Orders From AFS Are Currently Only Available In U.A.E And We Provide Free Shipping For All Orders When You Spend AED 50 Or More. For Orders Below AED 50, We Charge A Flat Rate Of AED 10.

WHEN WILL MY ORDER ARRIVE?

After Your Order Is Placed, Our Team Hand Picks And Packs It For You. We Aim To Deliver Your Package Within 1-3 Business Days From The Date That Your Order Was Placed.

HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?

Every Order Placed On Our Website Is Shipped Out To Customers By Our Professional And Trained Staff. We Aim To Deliver Every Order Before The Fulfillment Date For A Satisfying Customer Experience.

WHAT DO I DO IF MY PACKAGE IS LOST OR DELAYED?

We’ll Do Everything We Can To Track Down Your Package! Check With Your Neighbors Before You Email Us, And We’ll Follow Up With The Shipping Carrier To See What Went Amiss.
Please Confirm Your Shipping Address Is Correct And Contact Us (online@afs.ae) With Your Order Number So We Can Help!

CAN I CHANGE MY ADDRESS AFTER I PLACE AN ORDER?

Please Contact Us (online@afs.ae) With Your Order Number And Updated Shipping Address To Request An Address Change To Your Order, And We Will Do Our Best To Accommodate If The Order Has Not Been Sent For Delivery.

CAN I COMBINE TWO ORDERS INTO ONE SHIPMENT?

HOW DO I CANCEL MY ORDER?

If You Need To Change Or Cancel Your Order, Please CONTACT US (Number Hyperlinked).

WHAT IS YOUR RETURN POLICY?

To See Our Return Policy, Please Visit Our Refunds & Returns (Page Hyperlinked) Page For More Details.

DO YOU OFFER INTERNATIONAL SHIPPING?

We Do Not Currently Ship Individual Orders Internationally However We Can Ship Bulk Orders Internationally. Please Contact Our Sales Team (online@afs.ae) For Bulk Order Enquiries Or Through The Contact Us Page.

MEMBERSHIP

HOW DO I CREATE AN ACCOUNT?

You Can Create An Account By Clicking Login On The Top Right-Hand Corner Of Our Website. Enter Your Information On The Right-Hand Side Under Sign Up.

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Click On “Forgot Your Password?” On The Account Page. A Reset Link Will Be Sent To The Email Address Used For Your Account.

CONTACT

WHERE ARE WE LOCATED?

We Are Located In Dubai, U.A.E Since 1960, And We Are A Family-Owned Business With Humble Beginnings. AFS Now Holds The Expertise And Outreach Required To Deliver Quality Products To Over 50 Countries.

HOW CAN I REACH THE AFS TEAM?

We Do Our Best To Make Sure The Answer To Your Question Is Located In Our FAQ. However, We Would Love To Hear From You! You Can Email Us At Online@Afs.Ae